Return & Exchange Policy

We provide standardized and customer-oriented return and exchange services for all daily-use cups and drinking mug products, offering a 30-calendar-day return and exchange window calculated from the official order delivery date. To qualify for return or exchange, all applied items must remain completely unused, unwashed, unsoiled and undamaged, retaining original brand-new conditions without any water contact traces, cleaning marks, peculiar smell contamination or artificial damage. All original factory supporting accessories and packaging materials must be fully intact, including outer cartons, shockproof bubble cotton, protective films, safety seals, product tags, labels, cup lids and sealing ring accessories. Custom personalized printed cups, custom engraved products and final sale clearance items are strictly non-returnable and non-exchangeable due to customized attributes and special sales regulations. As intimate daily drinking utensils with strict hygiene standards and secondary sales restrictions, any cups that have been filled with liquid, used for drinking, cleaned, stained, artificially damaged, privately modified or improperly stored are ineligible for return and exchange. Products with body cracks, surface scratches, water stains, residual odor, loose sealing and obvious usage traces will be rejected for return applications to guarantee unified hygiene safety, consistent product quality and fair shopping experience for all customers. To initiate a return or exchange request, customers must submit an application through the official website portal with a valid order number and detailed problem description. After our professional team reviews and approves the application, customers will receive an official return authorization number and standardized return shipping guidelines. Customers are fully responsible for all return shipping fees and transportation risks unless the product has factory defects, transit damage, wrong delivery or missing accessories caused by our warehouse errors. We strongly recommend using trackable logistics services and completely restoring original shockproof and anti-collision packaging during return shipment to prevent secondary breakage, surface damage and contamination, which will invalidate return qualifications. After we receive, inspect and confirm the returned product fully complies with official return standards, we will process refunds or store credit exchanges within three to five business days. All refunds will be returned through the original payment channel, and the specific arrival time depends on the processing efficiency of the corresponding payment institution. Direct exchanges for different colors, capacities or styles are not supported; qualified returned products can only be converted into store credits for new purchases. For unresolved return and exchange questions, customers can check the official FAQ page for detailed professional guidance and support services.